ANSWERS TO YOUR QUESTIONS

I PLACED MY ORDER ONLINE. WHEN CAN I EXPECT TO GET MY DELIVERY?

Orders placed before 4:00 PM will normally ship the next day. If the item is ordered before 10:00, we can often deliver it the same day! Please call the office for more information: 718-784-4527

NYC DELIVERY INFORMATION

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WHAT PAYMENT METHODS ARE ACCEPTED?

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IS BUYING ONLINE SAFE?

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LIGHT CONDITION

Most plants will enjoy a room with bright, indirect light. Indirect means the room is sunny, but the sunlight isn't touching the plant. Some plants, like a cactus, do best with direct sunlight.

A LITTLE MIST

Tropical plants, for the most part, come from humid areas. An NYC apartment or office is usually pretty dry. Get an affordable spray bottle and mist the plant 2 - 3 times a week. This helps prevent brown edges! Feel free to add a little bit of peppermint soap to the spray bottle. (Usually a mix of 95 - 97% water, to 3%-5% soap is perfect).

KEEP PLANTS AWAY FROM HEATERS

They will dry out the plant and usually kill it. Make sure your plant isn't in the direct line of the heat being pumped into the space.

WHEN TO WATER

Only water when the soil is dry to the touch! It's a little more nuanced than that, but you can't go wrong waiting for the soil to dry out.
We are happy to take your calls daily to make sure you feel confident about your purchase! Email or call today: 718-784-4527

HOW DO I PLACE AN ORDER?

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DO I NEED AN ACCOUNT TO PLACE AN ORDER?

No, you may complete online checkout as a guest, however, we encourage you to create an account to track your orders and streamline future purchases with us.

WHO SHOULD I CONTACT IF I HAVE QUESTIONS?

We love hearing from you. Don't hesitate to contact us via phone or email. 

HOW CAN I CANCEL OR CHANGE MY ORDER?

Great question! If you call us before the item is shipped, we can typically change the order or issue a refund. Unfortunately, if the item is delivered, we cannot take it back. Please call if you have questions or concerns. We will do our best to make sure you are satisfied!